Version 3.0 since August 17th, 2018
Type of the incident | Compensation period | Compensation (% of Subscription to Mindbox Service fare in Accounting period) |
---|---|---|
Working in Mindbox Service is completely impossible, any software or web query to Mindbox Service returns an error | Every hour | 2 |
It is impossible to launch new campaigns using the connected functions of Mindbox Service or the running campaigns are working incorrectly | Every day starting from the second one, until being fixed or alternative solutions provided | 2 |
Speed of email sending is less than 200 000 emails per hour (applied only to emails 100 Kb and less) | Every hour | 2 |
Synchronous API apdex of Mindbox Service is less than 0.8 (except services of import, export and other non-critical API with setting of non-participation in the apdex) | Every hour | 2 |
Loss of Critical data | Every 24 hours of data loss | 2 |
More than 5% of transactional messages per hour is not sent within five minutes | Every hour | 2 |
Response to Customer request by Means of communication is given more than in 8 business hours | Every case | 1 |