Multichannel communications / Mindbox

Automation

Automate marketing workflows based on schedules, system events or customer actions

Schedule bulk campaigns according to recipients’ time zones

Create A/B tests with ease in the visual builder

Generate real-time reports

Multichannel

Email, text and web push notifications

Telegram, Whatsapp and mobile push notifications

Webchat and chatbots

Cascade campaigns to cut costs and increase communication efficiency across channels

Visual email message composer

Master template with preset blocks

Dynamic AMP emails with interactive games and direct order placement capabilities

Personalization

Automatic message template personalization based on customer data, including bonus points, prices and promos, stock availability, and recommendations

Data pools include loyalty membership, location, wishlist, abandoned carts, promos and more

Segmentation

Personal data, behavior and RFM sorting abilities

Website, POS and mobile app tracking data

Powerful segment recalculation capabilities to personalize campaigns in real-time

Machine learning driven

Fully customizable product recommendation rules

Choose from automated ML-driven recommendations or any degree of manual configuration

Customizable according to specific segments and market cases

Fashion stores

United Colors of Benetton attracted 94,000 customers to the loyalty program

Discover how United Colors of Benetton attracted new customers to its loyalty program through personalized offers in digital wallets.

Restaurants

Burger King's total revenue increased by 4% through personalized in-app offers

Discover how Burger King increased its revenue by 4% through an app with personalized promotions and automated communications via mobile push notifications, mailings and self-service checkout kiosks in restaurants.

Fashion retailers

Crocs launched 30 personalized email & web push communications

Discover how Crocs launched cross-channel communications across two channels and sells out new collections in just 40 minutes with the help of customer segmentation

Big box retailers

Metro Cash & Carry: +20% e‑commerce revenue in direct channels

Discover how Metro C&C centralized data in CDP, set up omnichannel cascaded mailings via email, mobile, web push notifications & SMS, launched personalized offers and discounts via promo codes to increase revenue by 20%.

Beauty stores

L’Oréal Luxe doubled its revenue from CRM communications

In order to double revenue from personalized communications, L’Oreal centralized data from the website, call center and offline boutiques into a single CDP, launched omnichannel communications via email & SMS and offered customers personalized discounts.

35+ more success stories

Goal

Set up email marketing automation

✓ 20,000 customers
✓ Personal Customer Success Manager