Personalise your communications

even if you have millions of customers

Mobile Push
VK
SMS
Web Push
Facebook
SMS
SMS
Email
Viber
Unique communications with each individual customer
Manage all communications from a unified interface
Identify the best channels for communication
How our customers do it
1M USD per month
from email marketing
+300% gross profit from email
Quadrupled trigger revenue and added Viber
More than doubled email revenue in 4 months
19% cost savings
+10% growth in direct channel turnover
27% increase in conversions through site and communications personalisation
Direct marketing ROI increase of 316%
First we integrate with your data sources
To get a unified customer profile
Your marketing can start launching campaigns without help from IT
Roll your own or take ready-made strategies from our best practices library
Decide what to send to whom and when
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Make your content personalised and useful
Insert name, abandoned item, order total, delivery date and time, tracking information
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  • Roll your own or take ready-made strategies from our best practices library
    Decide what to send to whom and when
  • Make your content personalised and useful
    Insert name, abandoned item, order total, delivery date and time, tracking information
Use our best practices library or create your own scenarios
For every stage of the customer lifecycle
  • Welcome
    Say hello to your new customer and give them a discount code for their first purchase
  • Personal offers
    Send a special offer with a personal discount on previously viewed items, but only to customers who visited your site and didn’t purchase anything
Welcome
Say hello to your new customer and give them a discount code for their first purchase
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Personal offers
Send a special offer with a personal discount on previously viewed items, but only to customers who visited your site and didn’t purchase anything
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Automate communication with new customers and get +15% additional revenue
15%
Retain active customers
  • Abandoned category
    Send your customer an email when they abandon a cart with an item in it, and tip off your call centre if it’s a high-value item
  • NPS questionnaire
    Ask your customers to rate your service. If they’re not 100% satisfied, offer them a discount code
  • Points and promotions
    Remind loyalty programme members about discounts at POS terminals, in marketing messages and on your website
Abandoned category
Send your customer an email when they abandon a cart with an item in it, and tip off your call centre if it’s a high-value item
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NPS questionnaire
Ask your customers to rate your service. If they’re not 100% satisfied, offer them a discount code
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Points and promotions
Remind loyalty programme members about discounts at POS terminals, in marketing messages and on your website
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Give your active customers some extra attention and get +35% additional revenue
15%
50%
Win back lost customers
  • Infrequent site visitors
    Send a reactivation feed with a special offer
  • Cart abandoners
    Send an email offering loyalty points to encourage order completion
Infrequent site visitors
Send a reactivation feed with a special offer
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Cart abandoners
Send an email offering loyalty points to encourage order completion
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Win back lost customers and get +50% additional revenue
15%
50%
100%
Marketing automation is just the beginning
Recommendations in emails
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Intelligent recommendations based on customer behaviour
Recommendations in emails
Intelligent recommendations based on customer behaviour
Communication frequency and timing control
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Frequency and timing of communications are configured to match customers’ preferences
Communication frequency and timing control
Frequency and timing of communications are configured to match customers’ preferences
AB testing and control group
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Finely tuned testing using control group
AB testing and control group
Finely tuned testing using control group
Messaging summary report
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Comprehensive Exсel report covering OR, CTR, CR, “raw” data. Additional revenue is calculated using control group data
Messaging summary report
Comprehensive Exсel report covering OR, CTR, CR, “raw” data. Additional revenue is calculated using control group data
+100% personalised triggered mailing at all
stages of the customer lifecycle
15%
50%
100%
150%
+50% after enabling automation algorithms, machine learning and AB testing
Why Mindbox
Step-by-step integration
up to three months of integration for free
Pay for what you actually use
starting from €624 per month
Hundreds of best practices and ideas
dedicated manager for configuring automated campaigns, chat support
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