MASTER SERVICE AGREEMENT N __

Project: ______

This MASTER SERVICE AGREEMENT (the “Agreement”) is made and entered into ___ day of _________, _____ (the “Effective Date”) between Mindbox USA, LLC a Delaware limited liability company (the “Contractor”), and ___________________________ (the “Customer”). Contractor and Customer are also referred to as a “Party” and collectively as the “Parties”.

  1. DEFINITIONS

    The following words have the meanings set out below:

    “Accounting period” means one calendar month.

    “Client” means any person whose Personal Data are transferred to Mindbox Service by Customer for the purposes of processing.

    “Client information” means any information about potential, current or former Clients, connected to Client’s profile in Mindbox Service with unique identifier.

    “Client actions” means information about Client’s tracked actions or outbound interaction from Customer to Client.

    “Client segments” means data about relation of particular Client to set of criteria (Segment) set in Mindbox Service.

    “Controller” means Customer, being the natural or legal person, public authority, agency or other body which, alone or jointly with others, who determines the purposes and means of the processing of Personal Data.

    “Customer User” means the final user who (a) is a physical person; (b) is an officer, employee, agent, sub-contractor, consultant or representative of Customer; and © has been authorized to use the Mindbox Service by Customer pursuant to the rights granted to it by this Agreement.

    “Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.

    “Data Subject” means the individual to whom Personal Data relates.

    “Force majeure event” means any act of nature or the elements, terrorism, insurrection, revolution or civil strife, civil war or hostile action, labor strikes, acts of public enemies, laws, rules, and regulations of any governmental authorities having jurisdiction over the premises, inability to procure material, equipment, or necessary labor in the open market, material or equipment shortages, or any other causes (except financial) beyond the control of either party.

    “Intellectual Property Rights” means any and all registered and unregistered rights, granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.

    “Means of Communication” means an email in case the emails are sent from the domains specified in the details in Article 12 hereof, as well as services such as Intercom, Basecamp, and others agreed by Parties.

    “Mindbox Service” means the internet-based Mindbox software technology that is accessible via a web browser through the internet access, and the related services. Mindbox Service is provided on a subscription basis, as a Software-as-a-Service.

    “Mindbox Service Rates” means the rates of the Mindbox Service subscription stated in the Annex № 1 hereto.

    “Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

    “Personal Data Processing Agreement” means data processing terms agreed by Parties stated in Annex hereto.

    “Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

    “Processor” means Contractor, being the legal person who processes Personal Data on behalf of Controller.

    “SLA” means Service Level Agreement incorporated hereto by reference and published on Contractor’s website. SLA defines the quality metrics of Mindbox Service, for example, time of availability of Mindbox Service and speed of email sending as well as limits of Contractor’s responsibility — maximum amount of Contractor’s responsibility for SLA violation (compensation) and method of its receipt by Customer (discount for Subscription to Mindbox Service).

    “Subscription to Mindbox Service” means subscription to Mindbox Service provided to Customer by Contractor.

    “Term” means the period of time during which this Agreement is in effect.

  2. GENERAL PROVISIONS

    1. Subscription to Mindbox Service is provided in accordance with this Agreement. Through Subscription to Mindbox Service Contractor processes Personal Data of Clients according to the Personal Data Processing Agreement.

    2. Customer understands and agrees that Mindbox Service processes the Customer’s Client information — citizens of the United States, unless otherwise agreed by the Parties.

    3. Аll Intellectual Property Rights associated with Mindbox Service belong to Contractor or its affiliated and/or subsidiary entities, or its or their respective licensors. Except for the limited rights granted to Customer by this Agreement during the Term, nothing herein grants Customer title (or any other rights or interests) in or to Mindbox Service or any Intellectual Property Rights associated therewith.

    4. Customer uses Mindbox Service on its own to perform the respective activities e.g. to create a segment, to launch a campaign or send emails.

    5. Customer may use Mindbox Service for sending electronic messages to Clients (e.g. sms and emails), including for advertising purposes. The role of Contractor is limited to service provider functions. Due to the nature of Mindbox Service, Contractor is not liable for any negative consequences caused by activities performed by Customer, including (but not limited to) profit loss, personal data complains and issues etc. Contractor provides a tool for Customer to reach its advertising purposes and shall not be considered as an advertiser, or an advertising provider, and etc.

    6. Client information is and shall remain the property of Customer. Each Client has a unique identifier in Mindbox Service. Client information, Client actions and Client segments are available for Customer in Mindbox Service. Customer has the technical opportunity to enrich, alter, delete, upload and download information related to Clients in the Account (as defined below) in Mindbox Service, using web interface or API.

    7. Contractor shall provide Subscription to Mindbox Service on the principle of “as is.” This means that Customer independently determines how to use Mindbox Service and is responsible for the possible consequences of its use. Contractor shall not be liable for any type of losses caused by Customer’s use or inability to use Mindbox Service or its parts/functions, including possible errors or failures.

    8. If the cost of Subscription to Mindbox Service for the last Accounting Period is 1 458 USD, excluding all sales and/or use taxes, or more, then Contractor provides Customer with a level of Mindbox Service in accordance with SLA published on mindbox.cloud/documents/sla-5-0 and binding on Parties.

    9. Parties agree that the percentage, speed and quality of delivery of electronic messages depend on circumstances beyond the will of Parties, for example, operational algorithms of email systems spam filters and the peculiarities of communication service providers function.

    10. Сustomer hereby agrees that Contractor is entitled to change the functionality and user interface of Mindbox Service without notifying Customer. The modification of Mindbox Service shall not relieve Contractor from any obligations and liabilities hereunder.

    11. Contractor has a right to involve third parties to Subscription to Mindbox Service provision on its own behalf and at its own expense. Contractor assumes full liability for the actions or omissions of such third parties in relation to this Agreement as if the actions and omissions of such third party are made directly by Contractor.

    12. Contractor executes the following actions within seven (7) business days after the receipt of the first advance payment from Customer according to this Agreement:

      • Assigns a project manager (hereinafter — “Manager”) and a lead manager (hereinafter — “Lead manager”);

      • Creates a Customer’s account (hereinafter — “Account”) in Mindbox Service with relevant access rights. To ensure data safety, only Lead manager has rights to create Account. The identification of Customer is carried out by unique access credentials: login and password (hereinafter — “Access credentials”). Customer is entitled to get extra Access credentials without any limitations. Extra Access credentials may be created by Customer on its own in Account or by Lead manager upon Customer’s request received by Means of communication.

      • Sends Customer an email with all the information required for access to Mindbox Service.

      Information about Manager and Lead manager including phone number and email is available in Account. In case a new Manager or Lead manager is assigned to Customer, the information in Account changes respectively. These changes have legal effect and don’t require a notification from Contractor or any approval from Customer.

      Parties agree that the following representatives of Contractor have an access to Account and Client information: Manager, Lead manager, and customer support specialists. Contractor is entitled to give an access to Account to other responsible officials of Contractor if necessary, for example for error diagnostics.

    13. After receipt of the first advance payment from Customer Contractor is entitled to render the trial period (hereinafter — “Trial period”). Trial period means a free trial offer during which Customer has full access to Mindbox Service, but electronic messages can not actually be sent. During Trial period Customer can explore the functionality of Mindbox Service and can integrate Mindbox Service with required data systems and services.

    14. The maximum duration of Trial period depends on the cost of Service Subscription specified in the invoice for the advance payment based on the rough estimate by the Contractor (hereinafter — “Forecasted cost”):

      Forecast cost, USD excluding all sales and/or use taxes The maximum duration of Trial period, months
      1 325 and less 1
      1 325 — 2 850 2
      2 850 and more 3

      The duration of Trial period starts from the date when Contractor receives the advance payment.

      Customer can stop the trial period and initiate full use of Mindbox Service through Account in Mindbox Service or by sending a request to Contractor by Means of communication. If Customer doesn’t stop Trial period, Trial period will end automatically after the maximum duration of Trial period. Contractor starts to provide Subscription to Mindbox Service on the first day after Trial period has ended.

  3. SCOPE OF SERVICES AND GRANTED RIGHTS

    1. Subject to and conditioned upon Customer’s compliance with the terms and conditions set forth in this Agreement, Contractor hereby grants to Customer and its Customer Users a non-exclusive, non-transferable, non-assignable, revocable, limited right to access and use the Mindbox Service during the Term.

    2. Subscription to Mindbox Service includes basic module (hereinafter — “Basic module”), Basic module extensions (hereinafter — “Extensions”), additional modules (hereinafter — “Additional modules”), and additional services (hereinafter — “Additional services”). The complete scope of the modules and services is provided in Mindbox Service Rates. As part of Subscription to the Service, Customer can request Contractor to create an additional project for testing campaign settings and other technical requirements (hereinafter — “Staging project”). The cost of Staging project is calculated according to Mindbox Service Rates. If Customer uses a Staging project, then Customer may test modules that are active on the main project.

    3. Customer may activate or deactivate any Additional module on its own in Account or by sending a request to Contractor by Means of communication.

    4. Customer agrees that it shall not, directly or indirectly (and shall ensure that Customer Users shall not): (i) engage in any act not expressly permitted by this Agreement, or access or use the Mindbox Service in violation of this Agreement or in violation of any applicable laws, rules or regulations; (ii) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available the Mindbox Service or your right to access or use the Mindbox Service to any third party in any way (unless we have given you express permission in writing to do so); (iii) copy, modify, adapt, publicly display or publicly perform or create derivative works of the Mindbox Service or any portion thereof, or decompile, reverse assemble, or otherwise reverse engineer the Mindbox Service or any portion thereof, except to the extent as may be expressly permitted by law and authorized hereunder; (iv) attempt to gain unauthorized access to, or otherwise impair the integrity, use or security of, the Mindbox Service or any information accessible thereby (including information of third parties) or any systems or data of us or a third party; or (v) use Mindbox Service to process, store, transmit or receive any information or materials if prohibited under this Agreement or by applicable laws, rules or regulations. THIS PARAGRAPH WILL SURVIVE TERMINATION OF THIS AGREEMENT FOR ANY REASON.

  4. INVOICING AND PAYMENT, TRANSFER AND ACCEPTANCE

    1. On or before the start of the Trial period, Customer shall pay to Contractor, in advance, the amount specified in the invoice.

    2. After the end of Trial period, Customer shall pay for the Subscription to Mindbox Service monthly, in advance, in accordance with Contractor’s invoices, on or before the 15th day of each Accounting period. The sum of each monthly invoice will be based upon the cost of the Subscription to Mindbox Service provided in the previous Accounting period. For clarity, an advance payment made by Customer in an Accounting period is intended to cover the costs of the Subscription to Mindbox Service incurred by Customer in the immediately succeeding Accounting period.

    3. In case that the Customer has failed to pay the advance payment for the first Accounting period within 3 (three) months from the date of invoicing, the Contractor is entitled to cancel the invoice for the first Accounting period and revise the conditions for the provision of services by changing Mindbox Service Rates specified in Annex № 1 to the current version located at: www.mindbox.cloud.

    4. Contractor is entitled to suspend Subscription to Mindbox Service with a five (5) business days’ prior notice to Customer in case Customer has failed to pay for Subscription to Mindbox Service. In the event of a suspension, Customer shall be obligated to continue payment to Contractor of all fees in accordance with this Agreement. Only termination of Agreement shall mean complete termination of Subscription to Mindbox Service.

    5. All payments are carried out according to Agreement by wire transfer to the bank account designated by Contractor, which Contractor may update from time to time with notice to Customer.

    6. The cost of Customer’s Subscription to Mindbox Service is calculated each Accounting period according to Mindbox Service Rates. The actual cost of Customer’s Subscription to Mindbox Service in a given month will be provided to Customer in a monthly invoice, which is available for the Customer in Mindbox Service within approximately (5) business days after the end of the Accounting period to which the costs apply.

    7. Customer has fifteen (15) business days after the end of Accounting period to notify Contractor in writing of a bona fide dispute asserted in good faith as to one or more of the items of the monthly invoice, otherwise Subscription to Mindbox Service listed in the monthly invoice is deemed to be accepted by Customer. Customer agrees that by not sending any notification of a bona fide dispute within the period mentioned in the previous sentence it acknowledges that Subscription to Mindbox Service was duly provided by Contractor and Customer has no claims and complaints concerning the scope and quality of Subscription to Mindbox Service provided in the respective Accounting period.

    8. Non-use of Mindbox Service by Customer shall not be construed as a failure to provide Subscription to Mindbox Service by Contractor.

    9. If the commencement date of Subscription to Mindbox Service is not the first calendar day of Accounting period, the cost of Subscription to Mindbox Service will be calculated in accordance with the following formula A = B / C * D, where:

      • A is the cost of Subscription to Mindbox Service to be charged;

      • B is the cost of Subscription to Mindbox Service for one full Accounting period;

      • C is the number of calendar days in Accounting period.

      • D is the actual number of calendar days when Subscription to Mindbox Service was provided.

    10. Additional modules activated in Accounting period are charged for the same period as Subscription to Mindbox Service, i.e. Subscription to Mindbox Service cost does not depend on the date of activation or deactivation of Additional modules in Accounting period.

    11. The Contractor is entitled to change Mindbox Service Rates by sending notification with new Mindbox Service Rates to Customer:

    12. after prior approval from Customer by Means of communication — without limitation on frequency of such change with changes becoming effective on date stated in the notification;

      without prior approval from Customer — not more frequent than once during every twelve (12) Accounting periods with changes becoming effective on date stated in the notification but not earlier than thirty (30) calendar days after such notification.

    13. Contractor is entitled to amend the list of Additional modules or services by sending a notification to Customer by Means of communication.

    14. Contractor might provide a discount for services in any cases including but not limited stipulated in SLA. The terms of the discount are agreed upon by Means of Communication with the subsequent registration in Account without signing additional documents.

  5. DOCUMENTS AND NOTIFICATIONS

    1. Parties agree that the exchange of electronic documents and messages through Means of Communication is an equivalent to the exchange of documents with handwritten signatures signed by simple electronic signature and has a legal effect.

    2. Customer’s instructions sent by e-mail or by messengers are binding for Contractor only if they are addressed at least to two representatives of Contractor.

    3. Each Party notifies the other Party about any change of the legal entity details or bank details, within five (5) business days after such change.

    4. Each Party notifies the other Party of any requests made by third parties, including claims and claims arising directly or indirectly in relation to Agreement, attaching the copies of the related documents to the notice, within reasonable time enabling the other Party the opportunity for relevant defense. The Party receiving the notice may assist in the preparation of replies to such third party, giving the sender the necessary information within the time specified in such notice.

  6. WARRANTIES AND DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY

    1. Contractor represents and warrants to Customer that Contractor: (i) is duly organized and exists in its state of organization; (ii) has the right and authority required for it to enter into this Agreement; (iii) it has the right to provide Mindbox Service to Customer.

    2. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN SECTION 6.1, CUSTOMER’S USE OF THE MINDBOX SERVICE IS AT CUSTOMER’S OWN RISK, AND THE MINDBOX SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. CUSTOMER AGREES THAT, EXCEPT AS SPECIFICALLY STATED IN SECTION 6.1, CONTRACTOR MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED WITH RESPECT TO THE MINDBOX SERVICE, ITS CONTENT OR ANY OTHER SUBJECT MATTER (INCLUDING WITHOUT LIMITATION ANY SERVICES OR INFORMATION OBTAINED THROUGH ANY MINDBOX SERVICE). WITHOUT LIMITING THE FOREGOING, CONTRACTOR MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE MINDBOX SERVICE, THAT MINDBOX SERVICE OR THE COMPUTING ENVIRONMENT THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE MINDBOX SERVICE, THEIR CONTENT OR ANY OTHER SUBJECT MATTER (INCLUDING WITHOUT LIMITATION ANY PRODUCTS, SERVICES OR INFORMATION SENT TO, STORED BY OR OBTAINED DIRECTLY OR INDIRECTLY THROUGH THE MINDBOX SERVICE) WILL BE ACCURATE, COMPLETE, UP-TO-DATE, SECURE, ERROR-FREE, UNINTERRUPTED, OR OTHERWISE MEET CUSTOMER’S NEEDS OR EXPECTATIONS. TO THE FULLEST EXTENT PERMITTED BY LAW, CONTRACTOR HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND NOT SPECIFICALLY STATED IN SECTION 6.1, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE. THIS SECTION WILL SURVIVE TERMINATION OF THIS AGREEMENT FOR ANY REASON.

    3. CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT, ANY OTHER PROVISION OF THIS AGREEMENT TO THE CONTRARY NOTWITHSTANDING, CONTRACTOR’S MAXIMUM LIABILITY FOR ANY LOSSES OR DAMAGE FOR WHICH CONTRACTOR IS FOUND LIABLE, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE MINDBOX SERVICE FROM ANY CAUSE WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY CAUSE OF ACTION OUT OF CONTRACT, TORT OR STRICT LIABILITY, WILL BE LIMITED TO ACTUAL, DIRECT DAMAGES INCURRED BY CUSTOMER BUT IN NO EVENT WILL EXCEED, IN THE AGGREGATE FOR ALL LIABILITIES, AT ANY TIME, THE GREATER OF THE TOTAL NET AMOUNTS ACTUALLY RECEIVED BY CONTRACTOR FROM CUSTOMER DURING THE ONE (1) ACCOUNTING PERIOD ON WHICH THE ACT OR OMISSION GIVING RISE TO THE LIABILITY OCCURED.

    4. CUSTOMER FURTHER EXPRESSLY ACKNOWLEDGES AND AGREES THAT CONTRACTOR WILL NOT BE LIABLE TO CUSTOMER FOR LOST PROFITS OR OTHER CONSEQUENTIAL DAMAGES, COVER DAMAGES, OR FOR ANY CLAIMS OR ACTIONS AGAINST CUSTOMER BY ANY THIRD PARTY, EVEN IF CONTRACTOR WAS ADVISED OF THE POSSIBILITY OF SAME. UNDER NO CIRCUMSTANCES WILL CONTRACTOR BE LIABLE TO CUSTOMER FOR SPECIAL DAMAGES, GENERAL DAMAGES, INCIDENTAL DAMAGES, INDIRECT DAMAGES, EXEMPLARY OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, OR LOSS OR IMPROPER DISCLOSURE OF DATA. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CONTRACTOR BE LIABLE TO CUSTOMER FOR ANY LOSS, DAMAGE OR HARM OF ANY TYPE WHERE SUCH LOSS, DAMAGE OR HARM WAS CAUSED BY OR RESULTED FROM, IN WHOLE OR IN PART, ANY ACT OR OMISSION OF ANY THIRD PARTY (INCLUDING WITHOUT LIMITATION ANY WILLFUL MISCONDUCT, ILLEGAL ACT OR NEGLIGENCE OF A THIRD PARTY OR A THIRD PARTY’S FAILURE TO FULFILL ITS OBLIGATIONS AND DUTIES UNDER APPLICABLE LAW OR UNDER ANY CONTRACT WITH CUSTOMER OR WITH CONTRACTOR).

    5. ANYTHING IN AGREEMENT TO THE CONTRARY NOTWITHSTANDING, CUSTOMER’S REMEDIES ARE LIMITED TO THOSE EXPRESSLY SET FORTH IN THIS AGREEMENT. THE LIMITATIONS AND EXCLUSIONS IN THIS ARTICLE 6 WILL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND WILL CONTINUE TO APPLY EVEN IN THE EVENT A WARRANTY OR REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NO ACTION ARISING OUT OF THIS AGREEMENT, REGARDLESS OF FORM, MAY BE BROUGHT BY CUSTOMER AGAINST CONTRACTOR MORE THAN ONE (1) YEAR AFTER COMMISSION OF THE ACT OR OMISSION WHICH GAVE RISE TO THE CAUSE OF ACTION, DISPUTE OR CLAIM.

    6. Customer shall indemnify, defend and hold Contractor including but not limited to its officers, affiliates, directors, agents, employees and its successors and assigns, harmless from and against any and all claims, demands, losses, costs, expenses, obligations, liabilities, damages, recoveries and deficiencies, including interest, penalties and reasonable attorneys’ fees that Contractor may incur or suffer, that arise, result from, or relate to:

      • any breach of, or failure by, Customer to perform any of its representations, warranties, or covenants or other obligations under this Agreement;

      • any third party copyright and related rights infringement caused by the use by Contractor of resources provided by Customer, committed by Customer or other persons using Customer’s Account under Agreement;

      • any breach of applicable law, committed by Customer by using Subscription to Mindbox Service; and/or

      • any grossly negligent (or more culpable), fraudulent, or unlawful acts or omissions of Customer or any of its personnel or agents.

      This condition is applicable only if Contractor has notified Customer about the requests of third parties according to Agreement.

    7. Customer warrants that resources and objects used in accordance with the terms of Agreement are in compliance with the applicable legislation, and legislation on personal data, on advertising and competition protection, intellectual property rights and not burdened by claims of third parties, and the Customer is the exclusive owner of the provided resources, objects and/or has all required permissions from authors and other сopyrights holders in respect to intellectual property rights on such resources, on objects included in such resources and in respect of original objects (if such resources represent revisions and/or translations), provided that such permissions should not prejudice the rights of the Contractor or impede the use of the objects by the Contractor in accordance with this Agreement. The Customer hereby grants the Contractor a non-exclusive, non-transferable right to use all the resources and objects for the purposes of due performance of Contractor’s obligations under Agreement.

    8. If Customer uses client information of citizens of a foreign country (i.e. not the United States citizens) and/or makes messaging to such citizens when working with Mindbox Service, Customer guarantees compliance of all materials sent by him or by any other person through his Account applicable to foreign law, as well as compliance by Customer with the applicable foreign law when working with Mindbox Service.

    9. Customer is liable for the relevant quality of Client information for Message Delivery Systems and guarantees such relevant quality. To ensure successful delivery of Customer’s electronic communications and to maintain the rating of Mindbox Service in the systems of message delivery, Contractor is entitled to ask Customer to carry out the required actions, including:

      • clean the database from dubious or unreliable information;

      • change the frequency of mailings;

      • unsubscribe some Clients from mailings; and

      • provide Contractor with the information proving that Client information has legal origins.

      Customer is obliged to perform the required actions within five (5) business days after receipt of the relevant request from the Contractor.

    10. Contractor is entitled to suspend respective Additional Modules of Mindbox Service with a five (5) business days’ prior notice to Customer in case Customer has breached the provisions of paragraph 6.6. — 6.8. hereof. The period of time during which Subscription to Mindbox Service was suspended as a result of Customer’s undue performance or non-performance of its obligations under Agreement shall be payable according to Agreement as if Subscription to Mindbox Service was provided by Contractor. Only termination of Agreement shall mean complete termination of Subscription to Mindbox Service.

    11. Contractor shall utilize commercially reasonable efforts to comply with the applicable United States privacy legislation and Personal Data Processing Agreement in relation to the processing of Personal Data.

  7. LATE FEES AND COMPENSATION

    1. Fees for late performance or non-performance by Customer of any obligation equals 0.1% of the value of such obligation for each day of delay (up to a maximum of 18.0% per year or the highest permitted by law), and shall be accrued in the case of due written request. Late performance fees shall be paid within ten (10) business days after receipt of the relevant request. Contractor can demand performance of both this penalty clause and the obligation to which this penalty clause is linked. Late performance fees are not charged on advance payments. Any amount due on the basis of this penalty clause will not take the place of the compensation for damages that are due by virtue of law.

  8. FORCE MAJEURE

    1. Neither Party shall be liable to the other Party for any delay, damage, or failure caused by or occasioned by Force majeure event. Delays due to Force majeure events shall not be deemed to be a breach of or a failure to perform under Agreement.

    2. A Party invoking Force majeure event circumstances shall notify the other Party within a reasonable time after their occurrence, otherwise it loses the right to invoke such circumstances.

  9. TERMINATION OF AGREEMENT

    1. The Term of this Agreement shall commence on the Effective Date set forth in the preamble hereof, and shall continue in full force and effect until terminated in accordance with this Article 9.

    2. This Agreement may be terminated upon written mutual agreement of Parties.

    3. Customer shall have the right to terminate this Agreement for convenience by providing a one (1) business day prior notice in writing to Contractor.

    4. Contractor shall have the right to terminate Agreement:

      • at least one (1) business day before the date of termination, if Contractor suspended the Subscription to Mindbox Service and Customer has not cured the cause of the suspension within five (5) business days after the date of such suspension, or if Customer’s Subscription to Mindbox Service was suspended on more than two (2) occasions in any twelve (12) month period;

      • for convenience, by providing Customer with at least thirty (30) calendar days’ advance notice prior to the date of termination.

    5. The moment of termination is the moment agreed by Parties or stated by one of Parties to be the last day of Agreement.

    6. Subscription to Mindbox Service that has already been provided at the moment of termination must be fully paid by Customer.

    7. Contractor shall refund to Customer all the advance payments excluding the cost of Subscription to Mindbox Service that have already been provided by Contractor at the moment of termination.

  10. GOVERNING LAW AND JURISDICTION

    1. This Agreement shall be governed, construed, and interpreted in accordance with the laws of the State of Delaware, USA, without regard to conflict of law rules or principles (whether of Delaware or any other jurisdiction) that would cause the Platform of the laws of any other jurisdiction.

    2. Any dispute arising under this Agreement or any other agreement resulting there from and relating thereto shall be brought before the Delaware Court of Chancery, notwithstanding Contractor’s right to have such dispute brought before any other competent court.

  11. MISCELLANEOUS

    1. Agreement sets forth the entire understanding between Parties relating to the subject matter of Agreement and supersedes all prior agreements, correspondence and discussions between Parties relating to the subject matter of this Agreement and merges all prior and contemporaneous discussions between them.

    2. Agreements or stipulations mutually agreed on by Parties in mutually acceptable manner that are contrary to any term of Agreement shall prevail, unless Contractor and Customer have expressly agreed in writing that such agreement or stipulation shall not supersede the terms of Agreement. The Annex to Agreement stipulating Mindbox Service Rates shall constitute an integral part of Agreement and shall be construed in accordance with Agreement.

    3. In the event that any clause or covenant of Agreement shall be unenforceable or invalid under applicable laws or be so held by an applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole.

    4. Customer provides Contractor, as well as persons belonging to Contractor’s group of companies (i.e. persons which are owned (have shares in the authorized capital or shares) by the Contractor, or which are owned by a participant of Contractor, including indirectly (through other persons)) the right to place the logo (trademark) of Customer and a hyperlink to Customer’s website in promotional materials, presentations and on Contractor’s websites.

    5. Contractor is entitled to use anonymized Client information and Client actions for the purpose of marketing and statistical research. The research results may be published with public access and announced at public events.

    6. Agreement as well as all legal instruments with regard to Agreement may be executed in any number of counterparts, each of which shall be deemed an original and the signed counterparts will together form a single binding instrument.

    7. Delivery of any executed counterpart by Means of communication shall be equally effective as delivery of hard copy executed original. Upon receipt of such request Contractor shall provide Customer with a hard copy of the executed counterpart of Agreement within seven (7) business days after the request, but failure to do so shall not affect the validity, enforceability or binding effect of Agreement.

      IN WITNESS WHEREOF, Parties have executed Agreement effective as from Effective Date stated above.

  12. DETAILS AND SIGNATURES OF THE PARTIES

CUSTOMER CONTRACTOR
______________________________ MindBox USA, LLC a Delaware limited liability companyRegistered address: 1000 N West Street, Suite 1200, Wilmington, 19801
Registration number: EIN 30-1286779
By:
Name:
Title:
Date Signed:
CUSTOMER:
Contractor’s email domains:
@mindbox.cloud,
@mindbox.group,
@mindbox-notifications.cloud
@mindbox-app.cloud as well as other domains that are listed on the website www.mindbox.cloud
_____________
Representative of Customer:
_____________
Signature:
Place:______
By:
Name:
Title:
Date Signed:

Attachments

Annex 1 — Mindbox Service Rates

Annex 2 — Personal Data Processing Agreement